Legal

Privacy Policy: MarbleTrack Inventory Management Platform

This Privacy Policy explains how MarbleTrack collects, uses, stores, and protects information when businesses use our AI-powered inventory software for marble, granite, and tile operations. By accessing the platform, you agree to the practices described below.

1. Information We Collect

To provide reliable stock visibility, search, reporting, and operational workflows, we may collect the following categories of data.

Account and profile data

Name, mobile number, email address, company information, branch or warehouse details, and role assignments.

Inventory and transaction data

SKU information, slab and tile attributes, custom fields, stock movement records, inward and outward operations, and report exports.

Technical and usage data

Device and browser information, log entries, timestamps, feature interactions, and operational diagnostics used to improve reliability.

Support and communication data

Messages submitted through contact forms, WhatsApp or email interactions, and onboarding notes relevant to service delivery.

2. How We Use Information

We use information primarily to operate and improve MarbleTrack for inventory-intensive businesses.

Platform operations:
To authenticate users, manage tenant/company workspaces, and provide role-based access.
Inventory functionality:
To power stock updates, QR workflows, search relevance, dashboard analytics, and movement history.
Service support:
To respond to support requests, resolve incidents, and guide onboarding or migration.
Security and compliance:
To detect misuse, investigate anomalies, maintain audit logs, and comply with legal obligations.

3. Data Sharing and Third Parties

We do not sell your business data. We may share data only when necessary for service delivery, legal compliance, or security operations.

Service providers

Hosting, communication, backup, and infrastructure providers may process limited data strictly for platform operation.

Legal requirements

We may disclose data if required by law, regulatory order, or to protect rights, property, and system integrity.

4. Data Security, Retention, and Your Controls

MarbleTrack applies practical technical and organizational controls to protect business information in transit and at rest.

Access control

Role-based permissions, authentication safeguards, and tenant separation mechanisms.

Data retention

Data is retained while your account is active and as required for legal, audit, or contractual obligations.

Customer controls

Customers can request updates to account details and seek account closure through official support channels.

5. Cookies and Analytics

We may use essential cookies or session identifiers required for secure login, account continuity, and basic platform functionality. We may also use aggregate analytics signals to improve experience and performance.

6. Contact for Privacy Requests

For privacy, data protection, or account-related requests, contact us at:

Email: sales@xigmapro.com

Mobile / WhatsApp: +91 89108 97382

Last updated: 16 May 2026. We may revise this Privacy Policy periodically to reflect product, legal, or operational changes.